Membangun loyalitas pelanggan Telkom fleksi
abstrak
The purpose of this study was to build customer loyalty. The method used is survey with descriptive and explanatory analysis. The unit of analysis is the post-paid customers with the sample size of 80 people. Based on the analysis, found that the service process conducted by the positive response from postpaid customer. Service process effect of customer loyalty of Postpaid, so customers loyalty will be build, if service process from registration until after sales service do the better.
| Author | : Dr. H.M. Noor Sembiring, SE, MM |
| Keywords | : service process, customer loyalty |
| Issue Date | : Mei 2009 |
| Publisher | : Universitas Tama Jagakarsa |
| Series / Report no | : ANALISIS EKONOMI UTAMA Jurnal Ekonomi Keuangan dan Manajemen, Vol. III, No. 2, Mei 2009, hal. 144 - 150 |
| ISSN | : 1978-1474 |
| Appears in Collections | : Ekonomi |